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FAQ - Wireless


Q - What is the default setting for Text Messaging?
A - Text messaging is turned off by default for wireless devices. This feature may be turned on by request via the order/change forms or vendor portal functionality, if available.

Q - What is the default setting for data & MMS (ability to access mobile internet from device/handset) for voice only phones?
A - Data & MMS is turned off by default for voice only cell phones. These features may be turned on by request via the order/change forms or vendor portal functionality, if available.

Q - Can staff with data only Blackberries/Smartphones place emergency voice calls?
A - Yes, this functionality is on by default and may not be turned off. Emergency calls placed from data only Blackberries/Smartphones cost $.12 per minute (Verizon Wireless) and $.40 per minute (AT&T Mobility).

Q - Can staff have address books transferred from one wireless device to another at a contracted vendor’s retail store?
A - Yes, at no charge subject to the following conditions:

·         Employees must identify themselves to retail store staff as State employees with service obtained via the State's contract.

·         Contracted vendors have a mix of official retail stores and authorized resellers. Authorized resellers may charge for transferring address books, so it's important that employees confirm they're dealing with an official retail store and that no charge will apply before the work is done.

·         Questions regarding locations of official retail stores should be directed to contracted vendor representatives.

·         Retail store activity is strictly limited for State employees to transferring address books.

Q - Can I purchase equipment, arrange for repair, etc., at a contracted vendor's retail store?
A - Except for the limited transferring of address books as described above, no, all activity relating to the State's contract with wireless vendors must be handled via authorized contacts listed within Vendor Information links on this page.